Frequently Asked Questions

Average Wholesale Prices (AWP)

Where can I find Average Wholesale Prices?

Will I receive an email confirmation when I place an order?

After the order is placed, an email confirmation will automatically be sent to the email address we have with your website account. The email will come from customer.service@fagron.us. If you do not receive the email within a few hours after purchase, please check your junk and spam folders.

How quickly will I receive orders placed on the website?

Orders placed on the shop.fagron.us website before 5:15 PM CST will ship the same day. Orders placed after this time may ship the following business day. When checking out, you will have the option to select two-day ground or overnight shipping, but please note that cold pack items will ship overnight. If you require a different shipping method or have questions about particular items, please call (800) 423 6967 and place your order with one of our customer service representatives.

If I sign up for online access, will I still have contact with an account manager?

The website is not a replacement for your account manager. It is designed to provide a fast and convenient way for you to view our real-time catalog and place orders. Shop.fagron.us is available to you 24 hours a day, seven days a week. There are many valuable services, programs and information only your sales representative can provide. Having a strong relationship with them will ensure you are receiving the best service available.

How can I get support for web-related issues?

Web support is available via phone at (800) 423 6967 from 8:30 am to 5:00 pm Eastern Time and via email at webfeedback@fagron.us.

I forgot my password. What can I do?

If your sign-on was registered with a valid email address, you can use the Forgot Password link in the login form. Simply enter your email, and a password reset link will be sent to your email address. Some email clients will mark the automated password reset email as spam, so if you do not see an email to reset your password within 5-10 minutes, check your Spam or Junk folders. If you need further assistance, you can contact support at (800) 423 6967 from 8:30 am to 5:00 pm Eastern Time.

There are several associates at my store that can access the website. Is there a way I can hide sensitive information such as credit details from them?

Individual, customized restricted access is not available at this time. To remove an individual associate's ability to log into the website, please contact support at 1(800) 423 6967 from 8:30am to 5:00pm Eastern Time for help.

Can I place a product on back order if it is currently out of stock?

Back-order functionality is not available on the website at this time. To request a product be added to your back-order list, please contact your account manager or our customer service team at (800) 423 6967 from 8:30 am to 5:00 pm Eastern Time for help.

Why does my credit card statement say Letco?

Fagron will continue to use Letco Medical as the payment processor for all transactions. If you have any questions or concerns, please contact our Customer Service at (800) 423 6967 from 8:30am to 5:00pm Eastern Time for help.

Icon Legend

You may have noticed that there are some icons shown beside certain items. These icons are shown below, along with their meanings.

Controlled Substance